Before ordering, identify who can resolve a missing parcel, incorrect item, or refund request. A chat button alone does not establish payment protection or a workable return route.
Amazon, eBay, Temu, SHEIN, AliExpress
Identify the seller of record and the platform department that handles order disputes. The retailer, marketplace seller, and carrier may have different responsibilities.
Destination coverage, support language, contact channel, return address, excluded products, and the deadline shown on your order.
Compare this routeTaobao, Tmall, JD.com, 1688
Check whether your account, product, payment method, and destination support a direct order. When an agent places the order, the agent controls the domestic transaction.
Who opens seller disputes, who receives refunds, whether a domestic return can happen before export, and which agent fees remain non-refundable.
Compare this routeA service purchasing and receiving goods on your behalf
The agent handles only the services agreed in writing. Warehouse photographs are not equivalent to a functional test or product certification.
Deposit and withdrawal rules, inspection scope, storage period, prohibited goods, delivery routes, insurance exclusions, and escalation contact.
Compare this routeAlibaba, Made-in-China, Global Sources, direct suppliers
The purchase agreement defines specification, inspection, acceptance, payment, delivery, and remedies. A platform badge does not replace those terms.
Legal contracting party, authorized payee, sample approval, defect limits, inspection rights, dispute process, and agreed delivery term.
Compare this route